Privacy Policy

Last updated: October 14, 2026

Welcome to Caspier.

This Privacy Policy explains how Caspier ("we", "us", or "our") collects, uses, stores and shares personal information when you visit https://www.caspier.com, make a purchase, contact our customer service team or otherwise interact with our website and services.

Caspier is an online lighting retailer operated by VELOZORA VENTURES LIMITED, a company registered in Hong Kong.

We respect your privacy and aim to handle personal information responsibly and transparently in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and the EU General Data Protection Regulation (EU GDPR) where applicable.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required for particular processing activities, we will seek that consent separately.

1. Personal Information We Collect

We collect personal information necessary to operate our online store, process orders, provide customer support and improve our services.

Information You Provide

When you place an order, create an account or contact us, we may collect:

• Full name.
• Email address and telephone number.
• Billing and delivery addresses.
• Order details and purchase history.
• Payment transaction status and payment-related information.
• Customer service enquiries, return requests and correspondence.
• Marketing preferences and communication choices.

Payment card information is handled by the relevant payment service providers. We generally receive transaction details and payment confirmations rather than complete payment card credentials.

Information Collected Automatically

When you visit our website, certain technical information may be collected, including:

• IP address.
• Browser type and operating system.
• Device information and identifiers.
• Pages visited and browsing activity.
• Referring websites and search information.
• Shopping cart and checkout interactions.
• Cookies and similar tracking technologies.

Information from Third Parties

We may receive information from service providers involved in operating our business, including:

• Shopify, our ecommerce platform.
• Payment processors and payment service providers.
• Shipping carriers and fulfilment partners.
• Customer support providers.
• Analytics and advertising services, where enabled.

The information received depends on the services used and the permissions or privacy choices applicable to each interaction.

2. How We Use Personal Information

We use personal information for the following purposes:

Order Processing and Fulfilment

To confirm purchases, process payments, prepare orders, arrange delivery, provide tracking information and handle returns or refunds.

Customer Service

To respond to product enquiries, delivery questions, complaints and requests for assistance.

Website Operation

To maintain shopping cart functionality, manage customer accounts, operate checkout and improve website performance.

Fraud Prevention and Security

To detect suspicious activity, prevent unauthorised transactions and protect customers and our business.

Marketing and Advertising

To send promotional communications where permitted and, subject to applicable privacy requirements, measure advertising performance and display relevant advertisements.

Legal and Regulatory Compliance

To maintain necessary business records, respond to lawful requests and comply with applicable tax, accounting, consumer protection and data protection obligations.

3. Legal Bases for Processing

Where UK GDPR or EU GDPR applies, we rely on one or more appropriate legal bases for processing personal information.

Purpose	Legal Basis
Processing orders and arranging delivery	Performance of a contract
Handling payment and order enquiries	Performance of a contract
Fraud prevention and website security	Legitimate interests or legal obligation, as applicable
Improving website functionality	Legitimate interests, where applicable
Non-essential advertising and analytics cookies	Consent, where required
Promotional email communications	Consent or another permitted basis, subject to applicable marketing rules
Tax, accounting and regulatory records	Legal obligation
Handling legal claims and disputes	Legitimate interests or legal obligation, as applicable

Where we rely on legitimate interests, these may include maintaining a secure store, preventing fraud, providing effective customer service and improving our operations.

Where consent is the legal basis, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality and, where enabled, analytics, personalisation and advertising.

These technologies may include:

• Essential Cookies: Required for shopping cart functionality, checkout, security and website operation.
• Analytics Cookies: Used to understand website traffic and visitor interactions.
• Marketing Cookies: Used to measure advertising effectiveness and support relevant advertising.
• Preference Cookies: Used to remember settings and improve the browsing experience.

Depending on the services enabled on our store, we and our partners, including Shopify, may use cookies and similar technologies to understand website activity and improve shopping experiences.

Where required by applicable law, we seek consent before activating non-essential cookies or tracking technologies.

You can manage available cookie preferences through our website's cookie consent controls. You may also adjust your browser settings to restrict or delete cookies.

Blocking essential cookies may affect certain website functions, including shopping cart and checkout functionality.

5. How We Share Personal Information

We share personal information with third parties when necessary to operate our services, fulfil orders or meet applicable legal obligations.

These parties may include:

Ecommerce Platform

Our website is hosted by Shopify, which processes information to provide ecommerce, checkout, hosting and related services.

Payment Service Providers

Payment information and transaction details may be processed by authorised payment providers to complete purchases and help prevent fraud.

Shipping and Fulfilment Partners

We share necessary customer and delivery information with fulfilment partners, warehouses and shipping carriers.

Our order fulfilment operations include partners in China, and relevant delivery information may be shared with them to process and deliver customer orders.

Customer Support Providers

We may use email, messaging and other communication tools to respond to customer enquiries and provide order assistance.

Analytics and Advertising Partners

Where enabled and permitted by law, information may be shared with analytics and advertising providers to measure marketing performance and provide advertising services.

Legal Authorities

We may disclose information when legally required or where necessary to establish, exercise or defend legal rights.

We do not sell personal information directly in exchange for money. However, certain advertising-related disclosures may be considered a "sale", "sharing" or use for targeted advertising under applicable US state privacy laws. Where required, we provide relevant privacy choices.

6. Shopify and Customer Privacy

Our online store uses Shopify to provide ecommerce functionality.

Shopify processes personal information when customers browse our website, place orders or use Shopify-supported services.

Where Shopify Network Intelligence and related Enhanced Services are enabled, Shopify may also process information from interactions with our store and other Shopify services to provide features such as personalised experiences, advertising measurement and relevant advertising.

These activities may involve information being processed or shared internationally, subject to applicable privacy requirements.

For more information, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Controls:
https://privacy.shopify.com

Customers may use Shopify's available privacy controls to manage certain processing activities directly with Shopify.

7. International Data Transfers

Caspier operates internationally, and personal information may be accessed, processed or transferred between countries in connection with our ecommerce operations.

Our operating company is registered in Hong Kong, and our product fulfilment operations include partners in China.

Personal information may also be processed in other countries by Shopify, payment providers, logistics companies and other authorised service providers.

These countries may have data protection laws different from those in the customer's country of residence.

Where international transfers are subject to UK GDPR, EU GDPR or other applicable restrictions, we assess the relevant transfer requirements and use legally recognised transfer mechanisms or safeguards where required.

Depending on the circumstances, these may include adequacy arrangements, appropriate contractual protections or other lawful transfer mechanisms.

Customers may contact info@caspier.com to request further information about relevant international data transfers and applicable safeguards.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.

Security measures may include access restrictions, secure communications, account protections and security controls provided by our ecommerce and payment service providers.

Although we work to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should take reasonable precautions to protect their account credentials and personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on:

• The nature of the information.
• Whether an active customer relationship exists.
• Order processing and fulfilment requirements.
• Applicable tax, accounting and recordkeeping obligations.
• Fraud prevention and security needs.
• The resolution of complaints, disputes or legal claims.

Order and transaction records may be retained for longer periods where required by applicable laws.

When information is no longer required, we will delete, anonymise or otherwise securely manage it in accordance with applicable legal obligations and operational requirements.

10. Your Privacy Rights

Depending on your country of residence and applicable law, you may have the following rights:

Right of Access

Request access to personal information we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of personal information where applicable legal conditions are met.

Right to Restrict Processing

Request that certain processing activities be restricted.

Right to Object

Object to processing based on legitimate interests, subject to applicable conditions.

You have the right to object to the processing of your personal information for direct marketing at any time.

Right to Data Portability

Request certain personal information in a structured, commonly used and machine-readable format where applicable.

Right to Withdraw Consent

Withdraw consent previously given for processing activities that rely on consent.

Rights Relating to Automated Decisions

Exercise applicable rights concerning qualifying automated decisions, including available safeguards and review procedures.

To exercise your rights, contact info@caspier.com.

We may request information reasonably necessary to verify your identity before processing a privacy request.

We will respond within the timeframe required by applicable law and explain if any legal exception applies.

11. Marketing Communications

We may send customers information about products, promotions or store updates where legally permitted.

Customers can unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting info@caspier.com.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, delivery updates or important customer service messages.

12. Privacy Rights in Other Jurisdictions

Customers in the United States, Canada, Australia and other jurisdictions may have additional privacy rights under applicable local laws.

Depending on the relevant legislation, these may include rights to access or correct personal information, request deletion, withdraw consent, or opt out of certain advertising-related data uses.

Where required, we will provide mechanisms for customers to exercise these rights.

Customers may contact info@caspier.com for assistance with privacy requests.

13. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

These third parties maintain their own privacy policies and data handling practices.

We encourage customers to review the relevant privacy information before providing personal details to external services.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed towards children.

We do not intentionally seek to collect personal information from children where parental or guardian consent would be required by applicable law.

If you believe that a child has provided personal information without the required authorisation, please contact us so we can review the matter.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, service providers, technology or applicable legal requirements.

When updates are made, the revised Privacy Policy will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to how personal information is processed.

16. Complaints

If you have concerns about how we handle your personal information, please contact us at info@caspier.com.

We will review your complaint and respond in accordance with applicable legal requirements.

Where UK data protection law applies, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

ICO Website: https://ico.org.uk

Customers in other jurisdictions may have the right to complain to their relevant data protection or privacy authority.

17. Contact Information and Data Controller

For enquiries about this Privacy Policy, data protection or the exercise of your privacy rights, please contact us.

Store Name: Caspier

Email: info@caspier.com

UK WhatsApp Support: +44 7578 198722

WhatsApp: https://wa.me/447578198722

UK Correspondence Address:
12 Bagnall Walk
Brierley Hill DY5 2SS
United Kingdom

Data Controller Information

For personal information processed in connection with Caspier's retail operations, the data controller is:

Store Name: Caspier

Customer Support: info@caspier.com

UK Correspondence Address: 12 Bagnall Walk, Brierley Hill DY5 2SS, United Kingdom

This address is for correspondence only and is not a product returns facility.

Company Information

Caspier is operated by VELOZORA VENTURES LIMITED, a company registered in Hong Kong.

Company Name: VELOZORA VENTURES LIMITED

Registration Number: 78095645

Registered Office Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

Returns & Refunds Customer Support

For questions about returns, refunds, exchanges, damaged products or order cancellations, please contact our customer service team using the details below.

Email: info@caspier.com

Phone number:+44 7578 198722

Customer Service Hours

Monday – Friday: 09:00–18:00 (GMT)

Saturday – Sunday: 10:00–16:00 (GMT)