Shipping policy
Last updated: October 14, 2026
At Caspier, we aim to provide a clear and reliable delivery experience for our customers. This Shipping Policy explains our shipping destinations, processing times, delivery estimates, shipping charges and tracking procedures.
We offer Free Standard Shipping to supported destinations in the United Kingdom, United States, Canada, Australia and Europe.
Our products are fulfilled and dispatched through our warehouse and fulfilment operations in China, with delivery handled by international shipping and local courier partners.
1. Shipping Summary
United Kingdom & United States
| Shipping Details | United Kingdom | United States |
|---|---|---|
| Shipping Cost | Free Standard Shipping | Free Standard Shipping |
| Order Cut-off | 18:00 GMT, Monday–Friday | 18:00 Pacific Time, Monday–Friday |
| Processing Time | 1–2 business days | 1–2 business days |
| Transit Time | 5–7 business days | 7–9 business days |
| Total Estimated Delivery | 6–9 business days | 8–11 business days |
| Currency | GBP (£) | USD ($) |
Canada, Australia & Europe
| Shipping Details | Canada | Australia & Europe |
|---|---|---|
| Shipping Cost | Free Standard Shipping | Free Standard Shipping |
| Order Cut-off | 18:00 Eastern Time, Monday–Friday | 18:00 Australian Eastern Time, Monday–Friday |
| Processing Time | 1–2 business days | 1–2 business days |
| Transit Time | 7–9 business days | 7–9 business days |
| Total Estimated Delivery | 8–11 business days | 8–11 business days |
| Currency | CAD (C$) | AUD (A$) / EUR (€) |
Important Delivery Information
- All delivery estimates are expressed in business days (Monday to Friday, excluding applicable public holidays).
- Processing time begins when an order enters processing and ends when the parcel is handed to the shipping carrier.
- Transit time begins once the parcel has been dispatched.
- Orders placed after the applicable cut-off time, on weekends or on non-working holidays will generally begin processing on the next business day.
- Delivery times are estimates and may vary depending on the destination, customs clearance and carrier operations.
For customised or made-to-order lighting products, additional production time may apply. Any applicable extended lead time will be communicated before purchase.
2. Order Processing
Orders are normally processed within 1–2 business days after payment confirmation.
During processing, we prepare the products, verify order information and arrange dispatch through our fulfilment partners.
Once the parcel has been handed over to the shipping carrier, customers will receive a shipping confirmation email with available tracking details.
Please note that processing and delivery times are calculated separately.
3. Shipping Origins and Delivery Methods
Caspier operates as an international online lighting retailer.
Our products are fulfilled through our warehouse and fulfilment operations in China and shipped internationally to customers in supported destinations.
We use international logistics providers and local delivery partners depending on the destination and available shipping services.
Final delivery may be handled by carriers such as Royal Mail, Evri, DHL or other authorised delivery partners, depending on the destination and shipment arrangements.
The carrier assigned to an order may vary.
4. Shipping Costs
We offer Free Standard Shipping on eligible orders to our supported shipping destinations, with no minimum purchase amount under our standard shipping offer.
Standard shipping charges are covered by Caspier.
There are no additional standard shipping or handling fees charged by Caspier under this offer.
If an additional delivery service or charge applies, it will be disclosed before the customer completes checkout.
5. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and relevant shipping information.
You can track your parcel through our online tracking service: Track Your Order
Tracking information may take some time to become available after dispatch, depending on the carrier.
International shipments may be transferred between logistics providers, and tracking updates may not appear immediately during these transfers.
If you require assistance with tracking, please contact our customer service team.
6. Shipping Destinations and Delivery Restrictions
We currently offer shipping to supported destinations within:
- United Kingdom
- United States
- Canada
- Australia
- Selected European countries
Delivery availability is confirmed during checkout.
We currently do not support delivery to PO Boxes, BFPO addresses or automated parcel lockers.
Customers are responsible for providing complete and accurate delivery information.
Please ensure that your shipping address includes the correct recipient name, street address, building number, city, postcode and any other required delivery details.
7. Delivery Delays
Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our normal operations.
These may include:
- Customs clearance and international shipping procedures.
- Public holidays in the country of dispatch, transit or destination.
- Carrier congestion during busy shopping periods.
- Severe weather or transportation disruptions.
- Remote delivery locations.
- Incorrect or incomplete shipping information.
If your order appears delayed beyond its estimated delivery period, please contact us at info@caspier.com.
Our customer service team will review the available tracking information and assist with a carrier enquiry where appropriate.
Nothing in this section limits your statutory rights concerning delayed or undelivered goods.
8. Customs, Import Duties and Taxes
As Caspier ships products internationally from China, orders may be subject to customs procedures, import VAT, duties or other government-imposed charges depending on the destination country and shipment value.
Applicable taxes or duties collected by Caspier at checkout will be reflected in the order total.
Where import charges are not collected at checkout, the relevant customs authority or delivery carrier may request payment before delivery, depending on the applicable import arrangements.
The treatment of customs duties and taxes varies by destination and applicable law.
If you have questions about potential import charges or whether they are covered for your order, please contact info@caspier.com before purchasing.
9. Incorrect or Incomplete Shipping Addresses
Customers should carefully check their delivery information before completing an order.
If you discover an address error, please contact us as soon as possible.
We will make reasonable efforts to assist with an address correction where possible.
However, changes may not be possible after the order has entered processing or been dispatched.
If a delivery fails because of incorrect or incomplete information supplied by the customer, we will review the circumstances and available carrier information.
Additional shipping charges may apply if reshipment is necessary due to a customer-provided address error.
Any reshipment options and charges will be communicated before proceeding.
Customer refund and replacement rights remain subject to applicable consumer protection laws.
10. Order Changes and Cancellations
If you wish to cancel or change your order, please contact info@caspier.com as soon as possible.
We recommend contacting us within 12 hours of placing your order, as processing may begin shortly after checkout.
If your order has already been dispatched, cancellation may need to be handled through our returns process.
Our recommended cancellation timeframe does not restrict applicable statutory cancellation rights.
For further information, please refer to our Returns & Refund Policy.
11. Returns and Refunds
We offer a 30-day return window for eligible purchases.
Products are returned to our designated returns facility in China.
For standard change-of-mind returns, customers are responsible for applicable international return postage.
Where a return is required for a qualifying faulty, damaged or incorrectly supplied product, Caspier will cover necessary return shipping costs as required by applicable consumer law.
For full information about return eligibility, return destinations, shipping responsibilities and refunds, please review our Returns & Refund Policy.
12. Customer Support
If you have questions about shipping, delivery estimates, tracking or your order, please contact us.
Store Name: Caspier
UK Correspondence Address: 12 Bagnall Walk, Brierley Hill DY5 2SS, United Kingdom
Email: info@caspier.com
Number: +44 7578 198722
Customer Service Hours:
Monday – Friday: 09:00–18:00 (GMT)
Saturday – Sunday: 10:00–16:00 (GMT)